Penny Lane Surgery

 A Welcome Message From The Practice Doctors and Staff

Opening times: 8.00am - 6.30pm by telephone or 8.30am-6.00pm at reception.

A warm welcome to our website which we aim to develop as a key resource and reference point for all our patients.

We value our long-standing reputation which has been characterised by many of our patients in describing us as a "warm, welcoming and caring practice."

Please see below for surgery opening times but please remember our website is open 24hrs every day of the year.

The surgery's opening times are as follows

Monday (OA)*

8.00am-6.30pm by telephone.

Doors open between 8.30am-6.00pm

 
Tuesday

8.00am-6.30pm by telephone. 

Doors open between 8.30am-6.00pm

 
Wednesday (OA)*

8.00am-6.30pm by telephone.

Doors open between 8.30am-6.00pm

 
Thursday

8.00am-6.30pm by telephone.

Doors open between 8.30am - 6.00pm

 
Friday (OA)*

8.00am-6.30pm by telephone. 

Doors open between 8.30am - 6.00pm

 
Saturday Closed  
Sunday Closed  

*OA = Open Access morning surgery - Patients that arrive before 10 will be seen by a GP.

BOOKING AN APPOINTMENT: 

Open Access:

Every Monday, Wednesday and Friday Morning we offer open access surgeries. Reception opens at 8.30am and any patient who arrives in the surgery before 10am will be seen by a doctor working that morning. Unfortunately, we are unable to book open access appointments on the telephone.

On arrival patients are given a time for their appointment and can then choose to either wait in the surgery or leave and come back in time for their appointment

Please note we are unable to offer patients their choice of Doctor at these sessions. Patients who wish to see a specific GP can book a pre-bookable GP appointment.

Pre-bookable:

Pre-bookable appointments can be booked up to two weeks in advance. Patients are able to choose which GP they wish to see in a pre-bookable appointment.

Our appointments become available daily on a rolling 14 days basis and can be booked online, in person at reception or via the telephone.

Did you know you can book your appointment online?

Using online services makes it more convenient for people at our practice, as there’s no need to make a phone call or visit us. Computer, smartphone or tablet users can make or cancel an appointment at a time that suits them, even when the practice is closed.

If you are not already registered for GP online services please let a member of the practice team know you would like to use this service. You will need to complete a sign up form and show two forms of ID.

Nurse Appointments:

Patients can see a Practice Nurse by pre-booking an appointment in advance. Please contact reception to book an appointment.

Unfortunately, we are unable to offer online booking of Practice Nurse appointments as appointments with the Nurse vary in length depending on the reason for the appointment and this function is not currently available on our online access website.

Cancelling Appointments:

Please cancel any appointments you are unable to attend. This ensures the appointment can be booked by a patient who does need to see a GP.

We had 74 appointments last month that were not attended or cancelled. This equates to over 12 hours of wasted GP and Practice Nurse time in one month and costs the NHS over £175 million each year.

What to do when we are closed

 

 

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Contact Us

Penny Lane Surgery
7 Smithdown Place
Liverpool
Merseyside
L15 9EH

Tel: 0151 733 2800/6565
Fax: 0151 734 3418

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