Penny Lane Surgery
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Friends and Family Test

Have you completed our friends and family test yet?

We'd like your views on the service we provide. Please click the link below to give us your views.

https://www.surveymonkey.co.uk/r/D37FSSS

December 2018 Friends and Family Test Results:

- 76% of patients would be extremely likely to recommend us to friends and family

- 20% of patients would be likely to recommend us to friends and family

- 2% of patients would be neither likely nor unlikely to recommend us to friends and family

- 0% of patients would be unlikely to recommend us to friends and family

- 2% of patients would extremely unlikely to recommend us to friends and family

- 0% of patients don't know if they would recommend us to friends and family.

 

These are the reasons patients say that gave us these answers in the past month;

  • Relaxed non-fussy ambiance from entrance throughout. The relaxed efficiency of ALL the staff. The seemingly good management and the system.

  • When I have visited the Practice which is not very often, I have always received excellent treatment/care.

  • Appointment on time, all concerns addressed by GP