Penny Lane Surgery
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Friends and Family Test

Have you completed our friends and family test yet?

We'd like your views on the service we provide. Please click the link below to give us your views.

https://www.surveymonkey.co.uk/r/D37FSSS

May 2018 Friends and Family Test Results:

- 67% of patients would be extremely likely to recommend us to friends and family

- 28% of patients would be likely to recommend us to friends and family

- 0% of patients would be neither likely nor unlikely to recommend us to friends and family

- 1% of patients would be unlikely to recommend us to friends and family

- 2% of patients would extremely unlikely to recommend us to friends and family

- 0% of patients don't know if they would recommend us to friends and family.

 

These are the reasons patients say that gave us these answers in the past month;

  • Extremely happy with care & treatment

  • Good, helpful service, caring GP's

  • Excellent care & attention from GP's

  • Doctor I spoke to was informative and staff are always helpful

  • My questions were answered clearly, options given, clear communication from the GP

  • I would like to be able to book appointments online - Patients are now able to book appointments online, speak to a receptionist to apply for an online access account.