Penny Lane Surgery
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Friends and Family Test

Have you completed our friends and family test yet?

We'd like your views on the service we provide. Please click the link below to give us your views.

https://www.surveymonkey.co.uk/r/D37FSSS

November 2017 Friends and Family Test Results:

- 73% of patients would be extremely likely to recommend us to friends and family

- 22% of patients would be likely to recommend us to friends and family

- 3% of patients would be neither likely nor unlikely to recommend us to friends and family

- 1% of patients would be unlikely to recommend us to friends and family

- 0% of patients would extremely unlikely to recommend us to friends and family

- 1% of patients don't know if they would recommend us to friends and family.

 

These are the reasons patients say that gave us these answers;

  • Good service and friendly staff!

  • Excellent and friendly staff

  • Always a brilliant team!

  • Excellent service.

  • In all the 40 years I've been with Penny Lane Surgery I've always found it very pleasant and efficient

  • Seen immediately, clear explanations given in a friendly manner that puts you at ease

  • Attentive, professional reception staff and caring, listening and attentive GP

  • Very responsive and thorough service and treatment, easy access to get an appointment

  • Would like more time with the GP's and to see the same GP

  • Would like open access every day.

  • Would like Penny Lane to provide more services at the Surgery.