Penny Lane Surgery
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Friends and Family Test

Have you completed our friends and family test yet?

We'd like your views on the service we provide. Please click the link below to give us your views.

https://www.surveymonkey.co.uk/r/D37FSSS

September 2017 Friends and Family Test Results:

- 60% of patients would be extremely likely to recommend us to friends and family

- 33% of patients would be likely to recommend us to friends and family

- 5% of patients would be neither likely nor unlikely to recommend us to friends and family

- 1% of patients would be unlikely to recommend us to friends and family

- 1% of patients would extremely unlikely to recommend us to friends and family

- 0% of patients don't know if they would recommend us to friends and family.

 

These are the reasons patients say that gave us these answers;

  • Excellent care, GP's very professional. Puts you at ease
  • Excellent service. Amazing GP's, very pleasant staff, excellent Nurse
  • Staff keen to help.
  • Reception looks better since painted
  • Open access fabulous. Excellent service.
  • Penny Lane always takes care of me and they listen to me I've been with them now for the last 30 years now and will always be with them
  • Our surgery is not an all singing and dancing 'high tech' one...but it retains the personal touch. I would not go anywhere else. Thank you.
  • I would like to book further appointments in advance.
  • I would like to be able to have more than 1 months repeat prescription on line.