Friends and Family Test

Have you completed our friends and family test yet?

We'd like your views on the service we provide. Please click the link below to give us your views.

https://www.surveymonkey.co.uk/r/D37FSSS

Aug 2019 Friends and Family Test Results:

- 73% of patients would be extremely likely to recommend us to friends and family

- 20% of patients would be likely to recommend us to friends and family

- 3% of patients would be neither likely nor unlikely to recommend us to friends and family

- 3% of patients would be unlikely to recommend us to friends and family

- 1% of patients would extremely unlikely to recommend us to friends and family

- 0% of patients don't know if they would recommend us to friends and family.

These are the reasons patients say that gave us these answers in the past month;

  • I find the staff courteous and helpful. The doctors always take a genuine interest to resolve your problem and the appointment system is excellent.

  • The receptionists are always polite when they answer the phone, when they speak to you in person, they are very helpful, always very smartly dressed. The reception area whilst busy is kept very clean and tidy as is the whole of the surgery. The doctors and nurse are all lovely and very helpful. There is plenty of access to see the doctors via open surgery and appointments. I have been with this surgery for nearly 20 years now and wouldn't think of leaving.
  • I have received nothing but fabulous care and understanding from all the doctors during my recent medical problem.
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Contact Us

Penny Lane Surgery
7 Smithdown Place
Liverpool
Merseyside
L15 9EH
Tel: 0151 733 2800/6565
Fax: 0151 734 3418