Patient Survey

Please click the link below to complete our patient survey. You can also obtain a copy of this survey from our reception team.

https://www.surveymonkey.co.uk/r/CVWFZ8N

We'll publish the results of our survey annually.

Thank you for your help!

 

Patient Survey Results 2018-19...

Click link here for full results;

1. The majority of patients who completed the survey had seen or spoken to a GP or Practice Nurse within the past 6 months.

2. The majority of patients rated the knowledge and service provided by GP's at Penny Lane Surgery as "extremely knowledgeable"

3. The majority of patients rated the knowledge and service provided by Practice Nurses at Penny Lane Surgery as "extremely knowledgeable"

4. The majority of patients thought "open access" appointments were always available to book

The majority of patients thought "routine pre-bookable appointments" were available to book most of the time

The majority of patients didn't know how satisfied they were with the availability of "emergency appointments".

5. The majority of patients were able to book an appointment within the next two weeks, the last time they booked an appointment at Penny Lane Surgery

6. The majority of patients stated that staff at Penny Lane Surgery always seek consent appropriately and respect their wishes. 

7. The majority of patients were "satisfied" with the current phone system

8. The majority of patients were "satisfied" with our current opening hours

9. The majority of patients who completed the questionnaire were aged between 55-69 years old

10. The majority of patients were "extremely likely" to recommend us to friends and family

 

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Contact Us

Penny Lane Surgery
7 Smithdown Place
Liverpool
Merseyside
L15 9EH
Tel: 0151 733 2800/6565
Fax: 0151 734 3418