Patient Services

Patient Information And Resources

GP Appointments: 

If you need medical advice or treatment, please ring us on 0151 733 2800 – our opening hours are 8am - 6.30pm.

Face-to-face appointments are available to all patients if there is a clinical need, but you should complete an eConsult form on this website or call us first.

Telephone triage

This GP practice is currently operating a telephone triage system. This means you will be asked to provide some brief information about your healthcare need over the phone with a member of our team.

This will help us to assess the most appropriate way to provide your care, which could include an online, video, telephone or face-to-face consultation. If you have a preference, please just let the practice team know.

eConsult

For routine or non-urgent issues, you can also contact us online at any time by filling out an e-consultation form. We will respond to you as soon as possible, usually within two working days.

Visiting the surgery

 For when we feel that you need to come in to the practice for a face-to-face appointment, we have a range of COVID-19 safety measures in place, including regular cleaning of all patient areas and social distancing. You will also be asked to ensure you wear a face covering to your appointment.

If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone else who is wearing a face mask, or if you require any other adjustments before your appointment, please let us know.

Evenings and weekends

If you need urgent help or advice, particularly during the evenings and weekends when our practice is closed, please contact NHS 111. This service is available 24 hours a day, 7 days a week at 111.nhs.uk or by dialling 111.

NHS 111 is staffed by fully trained advisors and clinicians who can provide over the phone advice and can arrange face to face appointments with an out of hours GP, at a local walk-in centre, or a local hospital A&E department if required.

Nurse Appointments:

Patients can see a Practice Nurse by pre-booking an appointment in advance. Please contact reception on 0151 733 2800 to book an appointment.

Unfortunately, we are unable to offer online booking of Practice Nurse appointments as appointments with the Nurse vary in length depending on the reason for the appointment and this function is not currently available on our online access website.

Cancelling Appointments:

Please cancel any appointments you are unable to attend. This ensures the appointment can be booked by a patient who does need to see a GP.

What to do when we are closed

You can contact the NHS 111 service by dialling 111 from your telephone or searching for 111 online if you are using the internet. The NHS 111 service will provide you with any necessary care that you may need if your GP surgery is closed.

Downloads

For you convenience we offer useful documents for downloading.

pdf logo Statutory Sick Pay form (opens in in a new window)

Named Accountable General Practitioner

Upon registration with the surgery all patients will have been allocated a 'Named Accountable GP'. This is purely an administrative procedure and does not affect your care at the surgery in any way. All patients are welcome to see the GP of their choice, there is no obligation for a GP to see a patient on the basis that they are their named GP.

If you are unsure of your Named Accountable GP and wish to find out please contact us by telephone to enquire.

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Contact Us

Penny Lane Surgery
7 Smithdown Place
Liverpool
Merseyside
L15 9EH
Tel: 0151 733 2800/6565
Fax: 0151 734 3418