How To Book An Appointment

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.

We are open and if you need to see your GP, please  visit our website www.pennylanesurgery.nhs.uk to complete an e-consultation. 

If your query is urgent or you are unable to complete an e-consultation, please ring us on 0151 733 2800. Please be aware that you may be asked to call us back after 1pm if our morning appointments have been booked.

Face-to-face appointments are available to all patients, but you may be asked to discuss your conditions over the phone or online first to assess what would be most appropriate for you. You can also call NHS 111.

Please do not come to the surgery unless you have an appointment.

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

Open Access:

Unfortunately, due to the COVID-19 pandemic, our open access surgeries have been suspended until further notice.

Did you know you can book your appointment online?

Unfortunately, due to the COVID-19 pandemic, our online appointments have been suspended until further notice.

Nurse Appointments:

Patients can see a Practice Nurse by pre-booking an appointment in advance. Please contact reception on 0151 733 2800 to book an appointment.

Unfortunately, we are unable to offer online booking of Practice Nurse appointments as appointments with the Nurse vary in length depending on the reason for the appointment and this function is not currently available on our online access website.

Cancelling Appointments:

Please cancel any appointments you are unable to attend. This ensures the appointment can be booked by a patient who does need to see a GP.

We had 74 appointments last month that were not attended or cancelled. This equates to over 12 hours of wasted GP and Practice Nurse time in one month and costs the NHS over £175 million each year.

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Contact Us

Penny Lane Surgery
7 Smithdown Place
Liverpool
Merseyside
L15 9EH
Tel: 0151 733 2800/6565
Fax: 0151 734 3418