How To Book An Appointment

Opening times:   Telephone lines 8am – 6.30pm

                              Doors open 8am – 6pm

If you need medical advice or treatment, please ring us on 0151 733 2800 or complete an e-consultation on our website.

Making an appointment

Appointments can only be booked on the day. The morning appointments are available from 8am and the afternoon appointments from 1pm.

You will be asked to provide some brief information about your healthcare to a member of our team on the telephone or in person at our reception desk. You will be given the option of a telephone consultation or face to face appointment with a member of our clinical team that day.


For routine or non-urgent issues, you can also contact us online at any time by filling out an e-consultation form. We will respond to you as soon as possible, usually within two working days.

Nurse Appointments:

Patients can see a Practice Nurse by pre-booking an appointment in advance. Please contact reception on 0151 733 2800 to book an appointment.

Unfortunately, we are unable to offer online booking of Practice Nurse appointments as appointments with the Nurse vary in length depending on the reason for the appointment and this function is not currently available on our online access website.

Cancelling Appointments:

Please cancel any appointments you are unable to attend. This ensures the appointment can be booked by a patient who does need to see a GP.

We had 74 appointments last month that were not attended or cancelled. This equates to over 12 hours of wasted GP and Practice Nurse time in one month and costs the NHS over £175 million each year.

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Contact Us

Penny Lane Surgery
7 Smithdown Place
L15 9EH
Tel: 0151 733 2800/6565
Fax: 0151 734 3418