Patient Suggestions

You asked:

"I would like the staff on reception to acknowledge me when I am waiting to check in for an appointment".

We said:

"We would encourage patients who have an appointment to use the checking in screen to the right of the reception desk. Unfortunately, if a receptionist is dealing with a patient on the telephone, they must keep the window closed to protect the patients confidentiality".

You asked:

"I would like the radio in reception to be turned off".

We said:

"The radio is used to reduce the risk of a consultation being overheard by those waiting in reception. If you feel the radio is too loud, please speak to a receptionist who will be able to reduce the volume".

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Contact Us

Penny Lane Surgery
7 Smithdown Place
Liverpool
Merseyside
L15 9EH
Tel: 0151 733 2800/6565
Fax: 0151 734 3418