"I would like the number not to be withheld when a GP contacts me for a telephone consultation".
"Due to the increase in patient telephone calls, our clinical staff often use mobile telephones to contact patients. We withhold the number to ensure patients do not try to contact us on these mobile telephones as they are not monitored in the same way our main telephone line is".
"I would like the radio in reception to be turned off".
"The radio is used to reduce the risk of a consultation being overheard by those waiting in reception. If you feel the radio is too loud, please speak to a receptionist who will be able to reduce the volume".