"I would like the staff on reception to acknowledge me when I am waiting to check in for an appointment".
"We would encourage patients who have an appointment to use the checking in screen to the right of the reception desk. Unfortunately, if a receptionist is dealing with a patient on the telephone, they must keep the window closed to protect the patients confidentiality".
"I would like the radio in reception to be turned off".
"The radio is used to reduce the risk of a consultation being overheard by those waiting in reception. If you feel the radio is too loud, please speak to a receptionist who will be able to reduce the volume".