Complaints, Compliments and Comments

We endeavour to provide and maintain a high standard of service at all times but if you should be unhappy with any aspect of our service, please contact the practice to discuss your concerns further.

Our complaints procedure is drawn-up in accordance with NHS guidelines.

If you wish to raise a complaint then in the first instance please raise this with the Practice Manager who will then talk you through our complaints procedure.

Similarly, we are always interested to hear comments and suggestions on how to improve the service we provide...acrobat.gif read more (link opens in a new window)

Find out more about our Patient Participation Group (PPG) 

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Contact Us

Penny Lane Surgery
7 Smithdown Place
L15 9EH
Tel: 0151 733 2800/6565
Fax: 0151 734 3418