A Welcome Message From The Practice Doctors and Staff

Opening times: 8.00am - 6.30pm

Welcome to our practice website. We are open and here to help you.

Our front door are now open (from Mon 19th July 2021 onwards). 

We are not re-starting our open access surgeries and we will continue with our triage appointment system. This means you will be asked to provide some brief information about your healthcare to a member of our team on the telephone or in person at our reception desk or via an e-consultation.

This will help us to assess the most appropriate way to provide your care, which could include an online, video, telephone or face-to-face consultation. If you have a preference, please just let the practice team know.

Making an appointment

If you need medical advice or treatment, please ring us on 0151 733 2800 – our opening hours are 8am - 6.30pm.

Face-to-face appointments are available to all patients if there is a clinical need, but you should complete an eConsult form on this website or call us first.

Telephone triage

This GP practice is currently operating a telephone triage system. This means you will be asked to provide some brief information about your healthcare need over the phone with a member of our team.

This will help us to assess the most appropriate way to provide your care, which could include an online, video, telephone or face-to-face consultation. If you have a preference, please just let the practice team know.

eConsult

For routine or non-urgent issues, you can also contact us online at any time by filling out an e-consultation form. We will respond to you as soon as possible, usually within two working days.

Visiting the surgery

For when we feel that you need to come in to the practice for a face-to-face appointment, we have a range of COVID-19 safety measures in place, including regular cleaning of all patient areas and social distancing. You will also be asked to ensure you wear a face covering to your appointment.

If you have a disability or condition which means you cannot wear a face covering or cannot communicate with someone else who is wearing a face mask, or if you require any other adjustments before your appointment, please let us know.

Evenings and weekends

If you need urgent help or advice, particularly during the evenings and weekends when our practice is closed, please contact NHS 111. This service is available 24 hours a day, 7 days a week at 111.nhs.uk or by dialling 111.

NHS 111 is staffed by fully trained advisors and clinicians who can provide over the phone advice and can arrange face to face appointments with an out of hours GP, at a local walk-in centre, or a local hospital A&E department if required.

 

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Contact Us

Penny Lane Surgery
7 Smithdown Place
Liverpool
Merseyside
L15 9EH
Tel: 0151 733 2800/6565
Fax: 0151 734 3418