Skip to main content

NHS Friends and Family Test (FFT)



Friends and Family Test results October

  • Found it was easy to make appointments and was seen on time with helpful and timely advice given.
  • I've always been well looked after at Penny Lane Surgery. All the staff I met today were friendly, welcoming, courteous, efficient and cheerful. Thank you!
  • A really helpful appt this morning. Loads achieved in a calm helpful way with follow ups actioned too. Very much appreciated. Thank-you.
  • I never have a problem speaking with the reception team. Always very helpful & professional. I am aware this is a training practice. The GPs who I have had the pleasure to see have been truly thorough and understanding to my needs.
  • Never waited went in on time.
  • Appointment was on time. Staff were friendly and helpful.